Shopping Information
What Shipping Methods Are Available?
We currently only ship using USPS or UPS, and offer free ground shipping with orders above $30. With higher valued items, we do provide faster and insured shipping automatically. Separate shipping invoices are sent for actual artwork.
How Long Will It Take To Get My Package?
We receive your order instantly and fulfill orders within 1-2 business days, expect an additional 5-7 days for shipping if not sooner.
Do You Ship Internationally?
We offer DHL shipping for general products sold, please inquire for actual artwork before purchasing.
Payment Information
What Payment Methods Are Accepted?
We accept all major credit cards, PayPal, Apple Pay, Google Pay and offer multi payment services like Klarna and Affirm.
Orders and Returns
How do I place an Order?
Add an item to your cart, check out, pay and enjoy! For Pre-Order items you will pay before receiving your order, please be sure to check expected fulfillment date on the item description. Be sure to make separate orders on pre-order items and regular items as we will ship these items together.
Do I need an account to place an order?
An account isn’t required to order, but it’s easier to have one to check your order shipping information or make changes.
Who should I to contact if I have any questions?
Be sure to contact us with any order questions at help@rigoortiz.co we are also active on our instagram via direct message.
How Can I Cancel Or Change My Order?
Be sure to contact us as soon as possible to cancel your order before being shipped.
How Do I Track My Order?
You can check your order at rigoortiz.co/myaccount
How Can I Return a Product?
We offer returns on unopened items, otherwise all sales are final. If your item was damaged on arrival, please contact us.